Pick the way that fits.
No upsells. No traps.

Yes. The $1 trial automatically converts to $24/month after 7 days unless you cancel. We're being honest about this because most companies aren't.

What's different about ours: we email you 48 hours before the charge happens. You see the reminder, you decide. Cancellation takes 2 clicks via Stripe. No phone call, no retention agent, no “are you sure” gauntlet. Cancel and you keep access until the trial ends.

The trial gives you the full template library. AI Draft and your 200 monthly AI credits start on day 8, when your paid plan begins.

Same product, different commitment. $24/month × 12 = $288/year. Annual is $120, a $168 savings, or roughly $10/month equivalent.

Why so much cheaper? Annual subscribers don't churn as often, which means we spend less on payment processing fees, support for cancellations, and re-acquisition costs. We pass that savings back: annual is 58% off monthly because we'd rather have committed users than higher per-user revenue.

If you're not sure yet, start monthly. You can switch to annual any time inside Stripe. Switching mid-month prorates the difference.

No. Pick the $29 Single Document option. Pay once, get one document, no card kept on file, no recurring charge, ever. The document stays in your account and you can re-download it anytime.

For comparison: most competitors only sell subscriptions. They'll charge you $40/month and dare you to cancel. We made the one-document option exist specifically because that's what you need sometimes.

Two clicks.

(1) Sign in to your DocsGenie account → click “Manage billing.” (2) The Stripe customer portal opens → click “Cancel plan.” Done. No retention specialist, no “wait, here's a discount” page, no “tell us why” form. Cancellation takes effect at the end of your paid period, and you keep access until then.

If you can't sign in for any reason, email [email protected] with [Billing] in the subject and we'll cancel manually within 24 hours.

Templates don't use credits at all. Generate as many template-based documents as you want. Fully unlimited on any subscription plan.

Credits are only consumed by AI Draft (custom AI-written documents) and AI chat editing (asking the AI to revise specific parts of a document). One credit per AI action. Failed generations are automatically refunded.

AI credits come with monthly and yearly subscriptions. They start when your paid plan begins (not during the $1 trial), and they aren't part of a single-document purchase. Monthly plans get 200 fresh credits every month. Yearly plans get all 2,400 up front when the year starts, so you can use them on your own schedule.

If you mostly use templates, your credits will go a long way. Power AI users sometimes need top-ups. That's what credit packs are for, no need to upgrade your plan.

We don't issue refunds on subscription charges or single-document purchases. We only make an exception in genuinely special circumstances, reviewed case by case.

That's why we notify you before every charge: an email 48 hours before your trial converts or your monthly plan renews, and 14 days before a yearly renewal. Cancel before the charge in 2 clicks and you won't be billed again.

Single Document purchases ($29): no refunds, but if the document doesn't work as expected, email us and we'll fix it or generate a replacement.

Yes, anytime, both directions. Manage it in your Stripe customer portal under “Manage billing.” Switching from monthly to yearly applies the new price immediately and prorates the difference. Switching the other direction takes effect at the end of your current paid period.

If you're going from Single Document to a subscription, that doesn't require switching. Just sign up for whichever plan you want, your existing single document stays accessible.

All major credit and debit cards (Visa, Mastercard, American Express, Discover, JCB), plus Apple Pay, Google Pay, and Link, processed through Stripe. We never see or store your full card number. Stripe handles all of that on PCI-compliant infrastructure.

For invoicing, ACH, or wire transfer (typical for larger purchases), email [email protected].

Not yet. Teams is on our public roadmap and we'll build it when there's enough demand. If your business needs multi-seat access, SSO, or a custom rollout, email [email protected] with [Partner] in the subject and we'll set up a call.

For now, smaller teams (under 5 people) often share a single yearly subscription, which is allowed under our terms as long as it's a small group with a shared business purpose.